Bericht der Kommission an den Rat Durchführungsbericht über die Überprüfung der Streitbeilegungsrichtlinie KOM(2024) 494 endg.; Ratsdok. 15028/24

This report provides an evaluation of the EU's Dispute Resolution Directive, which aims to ensure consumers have access to affordable and efficient out-of-court settlement mechanisms. It assesses how well the current rules are working to resolve conflicts between consumers and traders across the EU. The findings affect consumers and businesses operating in the EU internal market, potentially leading to updated rules for handling complaints and improving the accessibility of alternative dispute resolution services.