National Association for Out of Court Settlements
Recent meetings
| Date | Commissioner / Cabinet | Topic | File |
|---|---|---|---|
| 04 Sept 2025 | Nuno Vaz Cabinet member | SIU Financial Literacy and professions in Bulgaria Further engagement | — |
| 04 Sept 2025 | Nuno Vaz Cabinet member | SIU Financial Literacy and professions in Bulgaria Further engagement | SRC |
Mission & Goals
NAIS is the National Association for Out-of-Court Settlements in Bulgaria, established as a non-profit initiative by the Bulgarian National Association of Active Consumers (BNAAP) and the Professional Association of Mediators in Bulgaria (PAMB). We operate the first fully online alternative dispute resolution (ADR) centre in the country, facilitating direct negotiations and mediation between consumers and traders. Our mission is to build trust in consumer–business relations on the Bulgarian market by promoting transparency, responsibility, and dialogue. NAIS’s goals are to reduce conflicts through fair and efficient settlements, to empower consumers, and to support companies in strengthening their reputation and compliance with European and national standards.
EU Legislative Interests
Alternative dispute resolution
Interests Represented
Does not represent commercial interests
Member Of
Travel_Net, Finnet, TelecomNet
Organisation Members
Professional Association of Mediators in Bulgaria Bulgarian National Association Active Consumers
Connected Legislation
General framework for EU consumer activities
Consumer protection in online video games (Single Market)
New agenda for European Consumer Policy
New Consumer Agenda beyond 2020
Financing framework for consumer policy (2004-2007)
Injunctions for protection of consumers' interests
Consumer rights
Amendment: Consumer protection & unfair commercial practices (Directives 84/450/EEC, 97/7/EC)
Out-of-court settlement of consumer disputes
Consumer goods sales and associated guarantees
Strategy for strengthening vulnerable consumers' rights
Consumer interest protection in new Member States
Consumers' rights
Addictive design of online services & consumer protection
New Consumer Policy Strategy
Collective redress
Enforcement and modernisation of EU consumer protection rules
Directive on a timeshare basis (Directive 94/47/EEC)
Misleading 'Directory companies' (e.g. 'European City Guides')
Amendment: Consumer Credit Directives 87/102 and 90/88
The Review of the Consumer Acquis