supplementing Regulation (EU) 2023/1114 of the European Parliament and of the Council with regard to regulatory technical standards specifying the requirements, templates and procedures for the handling of complaints by the crypto-asset service providers

This procedure sets out detailed rules for companies providing crypto-asset services. It ensures they have proper procedures in place to handle complaints from their customers, contributing to a fairer and more transparent crypto market. Crypto-asset service providers will need to follow these new standards for complaint handling. This aims to protect consumers and build trust in the digital asset sector.