RTS: Complaint handling requirements for Regulation (EU) 2020/1503

This regulation establishes technical standards for how financial firms handle complaints. It aims to ensure that the process for reporting and resolving disputes is transparent, consistent, and fair across the European Union, improving the overall reliability of financial markets.

Financial service providers and investment firms are affected. They must adopt standardized formats and procedures for managing complaints, which provides clearer guidance for consumers and investors seeking redress.