DE BENETTI e BORDON: Norme per la tutela dei diritti dei consumatori e degli utenti. Istituzione dell'Ufficio del garante e del Consiglio per la tutela dei diritti dei cittadini in quanto consumatori ed utenti

This legislative act aims to strengthen the protection of consumer and user rights. It focuses on establishing a formal legal framework to ensure that citizens are treated fairly and transparently when accessing goods and services. The act establishes a dedicated Ombudsman's Office and a Council for the protection of citizens' rights. These bodies will oversee service providers and provide a mechanism for consumers to resolve disputes and report abuses.