Skriftligt spörsmål om att trygga tjänsternas tillgänglighet för alla medborgare under den digitala eran

This written question addresses the challenge of maintaining access to public services as government processes become increasingly digital. It emphasizes the need to ensure that the transition to electronic case management does not exclude citizens who lack digital skills or technology. The procedure specifically highlights the risks faced by the elderly and those without computer literacy, calling for inclusive operational plans to prevent digital exclusion.