Regulation on consumer ODR)

This procedure establishes a common framework for an EU-wide online platform to help consumers and traders resolve disputes arising from online purchases. It aims to make the process of settling complaints easier, faster, and more accessible by providing a digital interface to find approved dispute resolution bodies.

This affects online retailers and consumers across the EU. It ensures that shoppers have a clear path to resolve conflicts with sellers, regardless of which member state the business is located in.