Amendment to Regulation (EC) No 2006/2004 (+1 more) on consumer ADR)

This procedure establishes a framework for alternative dispute resolution (ADR) to help consumers resolve conflicts with traders without going to court. It aims to provide a faster, cheaper, and more efficient way to settle disputes, ensuring that consumers have access to high-quality out-of-court settlement mechanisms across the EU.

This affects both consumers and businesses operating within the EU market. It requires traders to provide information on available ADR entities and updates existing rules on consumer protection and e-commerce.