European Ombudsman: Annual Report 2023

This resolution reviews the European Ombudsman's 2023 activities, focusing on how the Ombudsman handled complaints about maladministration by EU institutions and promoted good governance.

The report highlights that the European Commission was the subject of the most inquiries, followed by the European Personnel Selection Office (EPSO) and the European Parliament. Citizens and legal entities are the primary beneficiaries of the Ombudsman's work.

Key issues addressed include transparency and access to documents, service culture, and recruitment processes. The Ombudsman also investigated systemic delays in the Commission's handling of public access requests, finding them to constitute maladministration.

The resolution urges the Commission to improve its handling of document requests and calls for a revision of the regulation on public access to documents to align with the digital age and extend its scope to all EU institutions.