Organización de Consumidores y Usuarios

EU Legislative Interests

1) Financial and banking services: - Financial inclusion (access to cash, countryside areas, vulnerable consumers) - Retail Investment Strategy - Payments Service Directive - Payments Frauds and Scams - Open Finance - Digital Euro - Consumer Credit Directive 2) Digital Rights - Digital Services Act - Digital Markets Act - Data Act - Cyber Resilience Act - Artificial Intelligence - Minors' protection online 3) Consumer Rights - Collective Redress Directive. - Passenger Rights - Domestic supplies - Inflation - Empowering consumers for the green transition 4) Health and Food - European Health Data Space - Labelling 5) Safety - Product Safety 6) Sustainability - Energy - Mobility - Clothing

Communication Activities

1) Press Releases: https://www.ocu.org/organizacion/prensa/notas-de-prensa 2) Campaigns and collective actions: https://www.ocu.org/movilizate-ocu 3) European projects: https://www.ocu.org/proyectos-union-europa 4) Collective Purchases: https://www.ocu.org/especiales/quieropagarmenosluz/?partner=ocu&source=cta_link&int_source=ocu&int_medium=cta_link&int_campaign=ccenergia&int_term=edlink&int_content=quieropagarmenosluzedlink

Interests Represented

Promotes their own interests or the collective interests of their members

Member Of

Oficina Europea de Asociaciones de Consumidores (BEUC).

Organisation Members

EUROCONSUMERS

Additional Information

COOPERATION IMPROVING CONSUMERS LAW ENFORCEMENT EXTENSION (CICLE-X): The extension of the digital solution developed so far in Italy and Spain but already also benefitting Belgium and Portugal to manage consumers complaints data in such a way to allow ranking by nature of problems and by company performance will be offered to 1 up to 3 additional consumer organizations in 3 other EU members States to encourage them to establish a continuous dialogue with their respective enforcement authorities based on the evidence and the analyses of complaints gathered. We will also complement data coming from consumers complaints with data coming from the assessment of about 500 online marketplaces via ad-hoc web assessment analyses. Ad-hoc training and coaching activity will accompany the implementation of the digital solution in order to make the beneficiaries take advantage of the lessons learned by others and easily overcome interoperability issues and set up a complaints database box from where to extract useful data to raise alerts and support the CPC work. A post with a graphic representation of the trends generated by consumers complaints data by nature of problem will be published regularly in the consumers organizations’ websites and will create general awareness about the effective implementation of consumers rights. A communication addressing the competent authorities of different Member States will feed and support their investigation work and could be the starting point of joint coordinated action when it will be the case.