Recent meetings
| Date | Commissioner / Cabinet | Topic | File |
|---|---|---|---|
| 15 Jun 2022 | Elina Laurinen Cabinet member | Counterfeiting | — |
| 15 Jun 2022 | Elina Laurinen Cabinet member | Counterfeiting | SRC |
Mission & Goals
The European Consumer Centre, located in Brussels, informs European consumers about the advantages of the internal market and assists in case of cross-border consumer disputes, i.e. when the trader and the buyer are located in a different member state of the European Union. The centre is funded by the European Commission and the Federal Public Service Economy, SMEs, Self-employed and Energy. ECC Belgium is part a European network of 30 centres in 28 member states + Norway and Iceland. The European network of Consumer Centres (ECC-net) has been established by the European Commission to: - enhance the trust of the European consumer in the internal market through information and advice - assist the European consumer in case of cross-border consumer disputes - provide a link between the consumer and the ADR (Alternative Dispute Resolution) bodies.
EU Legislative Interests
Air passengers rights package travel directive digital agenda consumer rights directive ADR directive ODR regulation european small claims procedure digital single market geoblocking new deal for consumers service directive Digital fairness act DSA Enforcement and redress
Communication Activities
joint projects ECC-Net national projects position papers
Interests Represented
Does not represent commercial interests
Member Of
The European Consumer Centres Network (ECC-Net) is an EU-wide network to promote consumer confidence by advising citizens on their rights as consumers and providing easy access to redress, particularly in cases where the consumer has purchased something in another country to his/her own i.e. a cross-border issue. Our host is BV-OECO/ AB Reoc
Additional Information
EU call for ECC-Net - SIngle market programme